FREQUENTLY ASKED QUESTIONS
What are the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is before 11:00 AM
How can I request an early check-in or late check-out?
To request an early check-in or late check-out, simply contact us via phone call, or Whatsapp chat at least 5 hours before your check-in and check-out time respectively, and we can have this arranged for you depending on our availability.
Does the apartment allow pets?
Unfortunately, we do not allow pets in our apartment.
Does the apartment have parking facilities?
Yes, we provides parking facilities for one car per reservation. If you have multiple cars, please contact us for further instructions and arrangements.
How do I find out if the apartment has a certain facility, e.g. a lift or microwave?
You can easily find information about the facilities available in our apartment by visiting our Amenities Page.
How can I cancel or change my booking?
If you need to cancel or make changes to your booking, please follow the cancellation process provided by the booking channel through which you made your reservation like Airbnb, Booking.com, etc. But if you made your booking directly from our website, please give us a call, and we will modify your reservation to your preference.
Do I pay a cancellation fee?
Cancellation fee depends on the cancellation policy of the booking channel and the timing of the cancellation.
How can I let you know comments or suggestions about the apartment?
We appreciate reviews and suggestions. You can share your comments with us by sending an email to deluxestayapartment@gmail.com, by leaving a review on the platform you made your reservation from like Airbnb or by leaving a review on our Google Page
What should I do, if I lose or forget something in my room?
If you happen to lose or forget an item in your room, please send us an email at deluxestayapartment@gmail.com with a detailed description of the item. Our team will promptly check and assist you in locating your lost belongings if they got missing during your stay at the apartment.
Which credit cards are accepted?
We accept all major credit cards. You can use Visa, MasterCard, among others, to make payments for your reservation and any additional services during your stay. And we also accept Transfers.
By when do I have to cancel my booking, if I have to?
You have the liberty to cancel your booking at any time. However, it's important to note that there might be penalties for cancellations made closer to the arrival date. We recommend reviewing our cancellation policy on the various booking platforms to ensure you are aware of the timeframe and any potential charges.
Are smoking rooms available?
No, our apartment is 100% smoke-free. Smoking is not allowed in any of our rooms or indoor areas. Smoking in prohibited areas may result in penalties.
Can I extend my stay beyond the initial booking period?
Yes, extending your stay may be possible, depending on the our availability. Just give us a call, and we will have that arranged.
Do you offer any discounts for long-term stays?
Yes, we offer discounts for extended stays. The specific discount amount may vary depending on the length of stay and other modalities.